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ISO 20000-1 : Information Technology Service Management System

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
What are the benefits of ISO 20000-1? 
Following are the benefits of ISO 20000-1:-
  • It is beneficial for the alignment of information technology services and various strategies of business. 
  • Formation of a formal working for the improvement of current services projects. 
  • It compares with the best practices 
  • It promotes the consistency and effective cost services. 
  • It creates a progressive ethos and culture 
  • It provides the interchanging of service
  • Reduction of risk 
  • The aids major organizational changes through the creation of a standard consistent approach Increase the reputaion and develop perception.
  • It focuses on pro-active rather than re-active processes. 
  • The relationship between different departments gets improves and the responsibility and goals gets more clear. 
  • Generate a situable framework for both resouce training and management automation services.
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